Privacy
Four paragraphs, no lawyers required.
Effective
What this site collects: if you use the contact form, I store what you typed: your name, business, email, phone if you gave it, and your message. It all lives in my database and in my email. I use it for exactly one thing: responding to you. I keep it for up to 24 months, then delete it. Want it gone sooner? Email hello@chavezdigitalworks.com and I'll delete it. If we end up working together, what I keep about you as a client (your contact and billing details, and our correspondence) follows our service agreement instead: I keep it for as long as we work together plus 24 months, then delete it when you ask.
If you ask me to text you: your number only becomes a number I text if you tick the text box on the contact form yourself. It is never ticked for you, and leaving it alone costs you nothing. I use it for two things: replying if you called and I missed you, and asking you once for a Google review after your work is finished. I do not sell or rent your mobile number, and I never share it, or the fact that you agreed to be texted, with anyone for marketing or promotional purposes. The only outside companies that touch it are the service providers named below, and they are allowed to use it to run this service and nothing else. Phone carriers require me to put that in writing, and I would tell you the same thing without being asked. Reply STOP to any message and I stop for good. I write down your number, the word you sent and when you sent it, and the same if you later text START to come back. I keep that note with no end date, even if you ask me to delete everything else: a list of people who asked me to stop only works if it never forgets anyone. Alongside your number I keep the date you ticked the box, the exact wording you agreed to, and the IP address it came from, because if anyone ever asks me to prove you gave permission, that record is the proof. I keep that one piece for five years after the last message I send you, longer than the 24 months I keep the rest of the form. The law lets someone bring a complaint about a text message for four years after it was sent, and the person who has to prove permission was given is me. A record I deleted at two years would be gone while a complaint was still allowed, so I keep it until it cannot be needed. The messages we actually send each other, and the record of any call you make to my number, are a different thing again: they are deleted within 24 months, like the rest.
What this site doesn't do: no advertising trackers, no Google Analytics, no social-media pixels, no cookie banner, because there's nothing to consent to. I use Cloudflare's cookieless analytics, which counts visits without identifying visitors. Fonts are served from this site, not a third party. The free audits I send to businesses are a separate site, audit.chavezdigitalworks.com, and those pages do count how often they are opened, using Umami: no cookies, and it records that a page was opened, not who opened it. Each audit page is made for one business, though, so an open does tell me that business's page was read, and I use that to decide when to follow up. Those counts are kept on Umami's own servers.
Who else touches your data: this site runs on Cloudflare, transactional email (like the confirmation you get after the form) is sent through Resend, my own email, where your message lands, runs on Google Workspace, and if you book a call, Cal.com handles the booking. If you agreed to texts, your phone number and the messages we send each other also pass through Twilio, which carries the texts to and from your phone, and Make.com, which is the wiring that decides when a message goes out. Those two see your number because there is no way to text you without them. If you become a client, these are the platforms I rely on to run your service, the ones our agreement names, and this page is where that list is kept current: Cloudflare (hosting and data), Stripe (billing), BoldSign (signatures), Google (Business Profile and Workspace), Resend (the emails about your agreement and billing), and, where your plan includes messaging, Twilio, Make.com and Quo. Every one of them is a service provider working for me under contracts that let them handle your information only to run this service. None of them is allowed to sell it or use it for their own purposes, and neither am I. Nobody else gets it.
Questions? hello@chavezdigitalworks.com · ChavezDigitalWorks LLC